Exchange & Return Policy
At Closet Control, our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange your purchased item. The help you need is just a click away!
we do not Exchange or Return on Sale and Customized Article.
Domestic Orders:
Valid Days of Exchange: Any article purchased
online can be exchanged within 10 days, once the article has been delivered,
given that the customer has proof of purchase.
Proof of Purchase: This includes either a
receipt or the online order confirmation email.
Conditions Qualified for Exchange: Articles are qualified for change only if they are unused, all
tags are intact, packing is in its original condition and original invoice is
present. Also, state a valid reason for requesting an exchange, such as if the
article is defected, in wrong size, or incorrect.
For exchange both side delivery apply on customer.
Process of Online Exchange: It usually takes 7-10 days
to complete the online exchange process after it has been verified.
Items not Allowed for Exchange: Articles purchased on discount or on sale are not qualified for
exchange. Note: For sale orders, exchanges will only be provided for
valid reasons and exchange time will also take longer than usual. For further
assistance, you can contact our customer service department
by emailing us at bdm@closetcontrol.com.pk or
you can call us at +92 336 111 33 03.
Provide all the required
information to our representative
RETURN POLICY
Closet Control do not offer a return policy. However, we can
guide you in requesting an exchange for your article. Please refer to the
above-mentioned Exchange policy for this.
Refund Policy: Refunds are not in cash - the client will be issued
a coupon of same value valid for Online Store ONLY, which can be used
immediately or in the future. Please study your coupon carefully for further
details.
ORDER CANCELLATION
Customers can cancel orders Within 24 hour time before the order
has been processed.
Once the order has been Dispatched you will receive a shipping
confirmation via email and an SMS with your COD amount as well as order
tracking ID. As soon as the product has been delivered, our above-mentioned
exchange policy will be applicable to your order.
Closet Control holds the authority to cancel any order in cases,
such as; the item is out of stock, pricing errors, or the credit card payment
declined by the issuing financial institution.
